Facilities and services
→ Lockers (deposit: 1 € coin), also for bigger volumes
→ Nappy-changing facilities
→ Free public car park 500 m from the museum
→ Bicycle parking area
→ The museum is adapted for visitors with reduced mobility, with both lift and ramp access to the upper floors.
→ Two wheelchairs are available upon request at the ticket offices.
→ There are toilet facilities available for visitors with special needs.
It is not allowed to enter the museum:
→ with volumes larger than 32 × 41 cm (baby bags are an exception) or umbrellas;
→ with pets (with the exception of guide dogs).
Inside the museum is not allowed:
→ eating, drinking or smoking;
→ touching the exhibited items (unless otherwise noted);
→ going beyond the safety areas;
→ shooting with flash.
→ Please follow directions provided by security staff, tour guides or members of staff.
→ Children must always be accompanied by adults.
→ In case of an accident or unusual incident, please report it immediately to a member of security staff.
→ The capture of images for professional purposes can only happen with prior authorisation.
Covid-19: guarantees and obligations
→ Security plan devised following the recommendations of the DGS [Directorate-General of Health] and the legislation in force.
→ Reduced maximum capacity to 5 people per 100 square meters in closed areas.
→ Protection of those who serve the public, providing them with individual protection — mask, visor and gloves.
→ Reinforced cleaning and disinfection measures in our facilities.
→ Cancelling of events that do not comply with the established rules (please check each event page on this website for specific conditions).
→ Availability of disinfectant gel dispensers at the entrance of each building.
→ Circulation of visitors, establishing a safe exhibition circuit with fixed entrances and exits.
→ Purchasing tickets online or through the kiosks available at Praça do Carvão (near Central).
→ Signs and wayfinding to reinforce the rules and remember the need for physical distance.
→ Bring your protection gear — the use of mask is mandatory to access the museum.
→ Wash your hands at the entrance of each building with the provided sanitizers.
→ Respect social distancing — 2 meters between people.
→ Follow respiratory etiquette measures: sneeze or cough into your arm/elbow and avoid touching your face, mask or any surface.
→ Purchase your tickets online or through the kiosks available at Praça do Carvão (near Central).
→ Circulate through the exhibitions following the suggested route.
→ Stay in the museum as long as you wish, but remember others are waiting in order to ensure a smooth circulation inside the spaces.
→ Failure to comply with the recommendations can result in refusal of admission or expulsion.
→ In case of increased number of visitors, access to the museum may be temporarily suspended.
→ Visitors displaying poor hygiene, who are showing signs of psychological distress or engaging in inappropriate behaviour may not be allowed in the museum.
→ A complaints book is available.