Information

Facilities and services

Shop
Lockers (deposit: 1 € coin), also for bigger volumes
Vending machines with drinks and snacks
ATM
Nappy-changing facilities
Free public car park 500 m from the museum
Bicycle parking area

Accessibility

The museum is adapted for visitors with reduced mobility, with both lift and ramp access to the upper floors.
Two wheelchairs are available upon request at the ticket offices.
There are toilet facilities available for visitors with special needs.

Recommendations

It is not allowed to enter the museum:
with volumes larger than 32 × 41 cm (baby bags are an exception) or umbrellas;
with pets (with the exception of guide dogs).
Inside the museum is not allowed:
eating, drinking or smoking;
touching the exhibited items (unless otherwise noted);
going beyond the safety areas;
shooting with flash.

Other recommendations

Please follow directions provided by security staff, tour guides or members of staff.
Children must always be accompanied by adults.
In case of an accident or unusual incident, please report it immediately to a member of security staff.
The capture of images for professional purposes can only happen with prior authorisation.

Covid-19: guarantees and obligations

Guarantees
Security plan devised following the recommendations of the DGS [Directorate-General of Health] and the legislation in force.
Reduced maximum capacity to 5 people per 100 square meters in closed areas.
Protection of those who serve the public, providing them with individual protection — mask, visor and gloves.
Reinforced cleaning and disinfection measures in our facilities.
Cancelling of events that do not comply with the established rules (please check each event page on this website for specific conditions).
Availability of disinfectant gel dispensers at the entrance of each building.
One-way circulation of visitors, establishing a safe exhibition circuit with fixed entrances and exits.
Purchasing tickets online or through the kiosks available at Praça do Carvão (near Central).
Signs and wayfinding to reinforce the rules and remember the need for physical distance. 

Obligations:
Bring your protection gear — the use of mask is mandatory to access the museum.
Wash your hands at the entrance of each building with the provided sanitizers.
Respect social distancing — 2 meters between people.
Follow respiratory etiquette measures: sneeze or cough into your arm/elbow and avoid touching your face, mask or any surface.
Purchase your tickets online or through the kiosks available at Praça do Carvão (near Central).
Circulate through the exhibitions following the suggested route.
Stay in the museum as long as you wish, but remember others are waiting in order to ensure a smooth circulation inside the spaces.

Notices

Failure to comply with the recommendations can result in refusal of admission or expulsion.
In case of increased number of visitors, access to the museum may be temporarily suspended.
Visitors displaying poor hygiene, who are showing signs of psychological distress or engaging in inappropriate behaviour may not be allowed in the museum.

A complaints book is available.